Comprehension Test Submission

Chat Support Coordinator (Instagram)

Answer all questions in your own words and attach a 30-second video introducing what makes you the most qualified candidate for this position.

Study Guide All Positions

Submit Your Answers — Chat Support Coordinator (Instagram)

Answer all 21 questions in your own words. Answers that match, closely paraphrase or mirror the published study samples result in automatic disqualification.

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Question 01
What is the primary responsibility of the Chat Support Coordinator on Instagram?
Question 02
Who typically reaches out through the Instagram chat during the lead-up to the show?
Question 03
Why is it important to respond to messages in a timely manner?
Question 04
How do you ensure the information you share is accurate?
Question 05
What kinds of updates might you be asked to share with models, designers, or vendors?
Question 06
How would you handle sharing an important deadline with multiple people at once?
Question 07
What should you do if a guest asks a question you don't know the answer to?
Question 08
At what point should you escalate a conversation to the Lead Event Coordinators?
Question 09
How do you maintain a professional and welcoming tone in chat, even under pressure?
Question 10
What steps would you take if you received a message with a complaint about the event?
Question 11
How would you handle a model asking for a deadline extension on their submission?
Question 12
What would you do if you noticed the same question being asked repeatedly by different people?
Question 13
How do you keep track of ongoing conversations so nothing falls through the cracks?
Question 14
What is your role in relation to the Lead Event Coordinators and the chain of command above you?
Question 15
How would you respond to a vendor asking for confirmation of load-in times you're unsure about?
Question 16
Why is confidentiality important when handling messages from designers or sponsors?
Question 17
How would you prioritize your responses if you received a high volume of messages at once?
Question 18
What would you do if a link or piece of information you shared turned out to be outdated?
Question 19
How do you make sure guests feel valued and heard through a chat interaction?
Question 20
What would you do if someone became rude or disrespectful in the chat?
Question 21
Why does the Chat Support Coordinator role matter to the overall success of the event?

Required — 30-Second Video

Include a 30-second video explaining what makes you the most qualified candidate for this position, what you offer to the team, and what you bring to our nonprofit initiative within the community.

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Or drag and drop your clip here.

One clip, 30 seconds maximum, under 200MB.

Submitting a comprehension test does not guarantee placement, employment, representation or future work. Positions are confirmed per activation by executive production.